Jobs

Case Manager – Child Custody System Navigation Ally (CCSNA) Program

2 Openings

Location: Oakland, CA / Alameda County, with services at community sites and virtual as needed
Schedule: Part-Time (0.55 FTE / 22 hours per week)
Reports to: Executive Director
Compensation: $31.25 per hour

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Position Summary

DEC is seeking a compassionate, organized, and mission-driven Part-Time Case Manager to support parents and caregivers participating in our Child Custody System Navigation Ally (CCSNA) program. This role provides direct support to families navigating child custody, child support, and related family court processes.

The Case Manager manages an active caseload of approximately 40 participants annually, helping them understand court requirements, connect to legal consultations and workshops, coordinate services, track progress toward reunification goals, and provide practical, relationship-based support throughout the process. This position is ideal for someone who believes in second chances, whole-family healing, and the importance of fathers and caregivers being positively involved in their children’s lives.

Key Responsibilities

• Conduct intake, assessment, and ongoing case management for parents and caregivers enrolled in the CCSNA program, managing a caseload of approximately 40 participants annually.
• Develop individualized service plans and update them based on participant goals and progress.
• Help participants navigate child custody, child support, and related family court systems.
• Support participants in understanding court requirements, paperwork, timelines, and next steps.
• Coordinate referrals to legal consultations, workshops, counseling, and other support services.
• Support coordination of weekly legal workshops and one-on-one attorney consultations as part of the CCSNA program model.
• Maintain regular contact with participants and provide encouragement, accountability, and follow-up.
• Document services, participant progress, and outcomes in required data systems and case files.
• Collaborate with attorneys, program staff, probation partners, and community-based organizations to support family reunification goals.
• Assist with outreach, workshops, and community engagement efforts across Alameda County.
• Provide warm handoffs to additional services including family support, counseling, and other stabilizing resources.
• Uphold confidentiality and handle sensitive family information with care and professionalism.

Qualifications

• Bachelor’s degree in social work, human services, psychology, legal studies, or a related field preferred.
• At least 2 years of experience in case management, family support services, legal navigation, reentry services, or a related field.
• Experience working with fathers, families, justice-impacted individuals, or communities impacted by court involvement strongly preferred.
• Strong understanding of trauma-informed, culturally responsive, and strengths-based practice.
• Ability to build trust with participants from diverse backgrounds.
• Strong organizational skills and ability to manage multiple cases, appointments, and follow-up tasks.
• Comfortable working collaboratively with attorneys, social service providers, and system partners.
• Clear written and verbal communication skills.
• Spanish-speaking or other bilingual ability is strongly preferred. Lived experience with reentry or system navigation is strongly valued.

What We’re Looking For

We are looking for someone who:

• believes families deserve support, not judgment
• can balance empathy with strong follow-through
• understands how systems can overwhelm families and wants to help make them more navigable
• values father involvement, co-parenting support, and family stability
• can work both independently and as part of a collaborative team

Work Environment / Program Context

This role may provide services at community locations in Oakland, at designated reentry service sites, and virtually when needed. The CCSNA program serves parents and caregivers across Alameda County through case management, workshops, and legal consultations. Standard service hours are Monday through Friday, with some evening or weekend availability as needed to better serve families.

Compensation

This is a part-time (0.55 FTE / 22 hours per week) position. Compensation: $31.25 per hour.

How to Apply

Please submit:

• your resume
• a brief cover letter (please mention any relevant certifications or experience working with families, reentry, or court-involved populations)

To apply, email your materials to admin@dadsevokingchange.org with the subject line: Case Manager Position.

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Equal Opportunity

Dads Evoking Change is committed to creating an inclusive and equitable workplace. We strongly encourage applications from people with lived experience, parents, community members, and individuals from historically impacted communities.